While the Eufy doorbell has some pretty great features, such as motion sensors, activity zones, recordings of Livestream, and a lot more, you might occasionally experience some downsides, such as the doorbell not working as you would have liked.
One of the most prevalent problems people experience when using this doorbell is the problem of the activity zone not working. When the activity zone doesn’t work, it becomes hard for the doorbell to perform essential functions such as recording people that come close or alerting you about strangers in your home.
There are several reasons why the activity zone of your doorbell isn’t working. We will discuss the causes and possible solutions you can adopt below.
Why is the Eufy Doorbell Activity Zone not Working
There are different reasons why your Eufy doorbell activity zone isn’t working. Here is a list of reasons below.
- Outdated Firmware
This is one of the most popular reasons why your Eufy doorbell isn’t picking up any activity in the activity zone. More often than not, Eufy releases updates or upgrades on its software to enhance the security of the customers and their devices.
If your doorbell runs on an outdated device, there is a good chance that your Eufy doorbell will not work. In fact, if you contact Eufy support, the first question you will get is about your firmware being up to date. Take your time to check if your device is running on outdated firmware.
- Camera Settings
Another thing that can make your Eufy doorbell not capture people that get within your activity zone is the camera settings. Some people disable the camera settings on the Eufy doorbell because they are trying to get the batteries to last longer.
Once the camera is disabled, it is practically impossible for the Eufy doorbell to record anyone within the activity zone. In fact, there is a good chance you will not be alerted if someone pushes the doorbell. Check your camera settings when the doorbell activity zone isn’t working.
- Notification/ Motion Settings
Although the notification/ motion settings aren’t a popular reason why your activity zone isn’t working as well as it should, it is still a possibility, as the motion settings have affected quite a number of people.
If your mobile notification for motion detection is off, the Eufy doorbell might not record any activity in the activity zone. Also, if the indoor chime needs to be fixed, it will affect the ability of the activity zone to work.
Lastly, the type of notification you get can cause delayed motion detection or an activity zone not working. Including thumbnails and all might delay the doorbell’s notification when anyone gets within your activity zone.
- Power Manager Settings
When it comes to the activity zone not working for the Eufy doorbell, the most common cause is the type of settings you do. If the power manager settings for your Eufy doorbell are set to doorbell only, with no motion detection, then the activity zone of your doorbell will not work unless someone rings the doorbell.
Most people complaining about their activity zone not working often realized it was a result of these settings. You should take your time to check this setting if the activity zone needs to be fixed despite your doorbell being on.
- Power/ Connection Issues
Your activity zone will only work with power on your doorbell. If you notice your doorbell isn’t working, you can as well check if your doorbell is on. If it isn’t on, it is likely a power problem.
Apart from power problems, another thing that can make your activity zone not work is the wifi connection issues. If the doorbell is too far from the wifi, it might affect the ability of the doorbell to work correctly, leading to the activity zone not working. You have to take your time to check if your device is connected to wifi.
How Can I Fix the Eufy Doorbell Activity Zone not Working?
The method to fix the problem of your Eufy doorbell activity zone not working largely depends on why the activity zone isn’t working in the first place. Here are some possible methods you can adopt to fix the problem.
1. Update the Firmware
Updating the firmware is the first thing you should do when you notice that the activity zone on your Eufy doorbell isn’t working as well as you should. You should take your phone and check if there is any update for the Eufy doorbell.
Checking for updates is easy; you only need to launch the Eufy security app on your phone and click on choose device settings. Once you do this, scroll down and click on <about device>. Click on check for update. Eufy will notify you if there is any new update. Download them and restart the doorbell. The activity zone should begin to work perfectly.
2. Check your Camera Settings
Since your camera settings can prevent the Eufy doorbell not recording anyone that comes within the activity zone, you must take your time to check the settings to confirm if they are in the correct order.
Make sure the camera settings are turned on or enabled on the app. Click on the camera settings at the top right of the app ad check if the camera is enabled. If it isn’t, click on enable and enable other features such as LED and auto night vision.
3. Adjust Notification/ Motion Settings
The notification/motion settings are another thing you should check when you notice that your Eufy doorbell’s activity zone isn’t working correctly. Go to your settings and click on notifications. Ensure that the motion detection notification settings are turned on. Once you do this, you should be notified immediately someone comes within your activity zone.
Apart from the motion detection settings, you should check the chime. Ensure the chime is working correctly and set your notification to most enhanced. When you do this, the problem of delayed information should cease.
4. Power Manager Settings
Your settings are why the activity zone for your Eufy doorbell isn’t working. Go to the power manager and check the motion detection settings there. Ensure the motion detection is enabled and set to optimize surveillance. Enable the detection mode for humans only for the detection type. Your activity zone should work smoothly when you do this.
5. Check the Power and Network Connection
Check the power of your doorbell when you notice that it isn’t working as well as it should. If the power is low, change the batteries and restart your doorbell.
You should also check your wifi connection. If the doorbell is too far from the wifi, the activity zone might not work as well as it should.
How Many Activity Zones per Eufy Device?
Most Eufy devices vary when it comes to the number of activity zones they offer. Here is a list of activity zones each Eufy device offers.
1. Eufy Cam E: This Eufy device covers up to 3 activity zones. Its activity zones are usually rectangular and it has no ignored zones.
2. Eufy Cam /2 /2 pro: You can set up to 3 activity zones on this device. The activity zone you set p can only be rectangular. Just like the Eufy Cam E, there are no ignored zone settings on this device.
3. EufyCam 2C/ 2C PRO: You can also set up to 3 activity zones on this device. Just like the previous 2 listed, the activity zones can only be rectangular, and there are no ignored zone settings.
4. SoloCam E20/ E40/ L20/ S40: You can only set 2 activity zones on this device. Unlike the first 3 devices, the activity zone for this device is hexagon in shape. There are also no ignored zone settings for this device.
5. Indoor Cam / Pan & Tilt: This device only has 2 activity zone. Like the solo cam series, this device’s activity zone can only be hexagon in shape. You must know that there is no ignored zone for the device.
6. Outdoor Cam: The outdoor cam only has 2 activity zone. The activity zone is hexagon in shape and there are also no ignored zone settings for the outdoor cam.
7. Floodlight Cam / 2 pro: The floodlight cam has up to 4 activity zones while the 2 Pro on the other hand has only 2 activity zone. The activity zone shapes are rectangular and hexagon respectively. There are no ignored zone settings for these products.
8. Wired Doorbell: Unlike other products listed above, this device only has one activity zone. The activity zone is usually hexagon in shape and it has one ignored zone setting.
9. 2k Battery Doorbell: this is one of the most popular doorbells people use. This doorbell has only one activity zone which is sally set in front of the doorbell. The activity zone can be rectangular. However, it has no ignored zones.
10. 1080p Battery Doorbell: this doorbell has up to 3 activity zones. The activity zones are rectangular and there are no ignored zones.
11. 4G Starlight Camera: the 4G light camera has up to 2 activity zone. The activity zones are hexagon in shape and it has the ignored zone feature.
How to Set Up Notifications for Eufy Devices
Setting up notifications for Eufy devices is pretty important. By setting up notifications, you will be promptly alerted whenever anyone gets within your preset activity zone. However, before you set a notification, you must give the app the necessary permission on your phone settings. Once you have done this, you can follow the tips or guide below.
1. Add EufySecurity to the whitelisted apps
To add Eufy to your whitelist or unmonitored app, simply go to your phone’s device management and click on battery. Click on unmonitored apps and click on add apps, add the Eufysecurity app to the list and you are good to go.
2. Allow Notifications for the Eufy App
To allow notifications for the app, go to your phone settings and click on notifications. Click on allow Eufysecurity to allow the notifications on the app. Once you do this, you should be able to get instant notifications on your phone from the app.
Once you have done the above, you can go ahead and customize the necessary notification for the motion sensors and a host of other alerts. To customize notifications, simply click on notifications on your doorbell/ camera settings from the app.
Click on motion alerts under the app alert tones and choose the type of tone you prefer. Once you do, you should receive a notification with the selected tone once anyone gets within the activity zone.
You can also enable alerts or notifications on your phone whenever someone rings your doorbell. Simply go to the notification settings and turn on the doorbell ring under the get mobile notification section.
Can I Factory Reset my Eufy Doorbell?
Yes, it is possible to factory reset your Eufy doorbell. Go to the doorbell camera and locate the synchronize button to do a factory reset. Press the synchronize button down for 10 secs and release afterward.
Conclusion
The activity zone is essential for the proper functioning of your doorbell, and if it isn’t working as well as you would like, it can be because of a host of factors. We have discussed these factors above and have given you possible solutions you can adopt to solve this problem. Read through to find answers to your Eufy doorbell activity zone not working.