One problem you might encounter when using the Vivint Smart Home app is the app not working. If you are looking for solutions to this issue, this is the perfect article for you. In this article, we are going to be discussing the causes and solutions to the Vivint Smart Home app that isn’t working.
The Vivint Smart Home app is one thing that will make life at home relatively easy for you. With a lot of beautiful features such as the ability to record security footage.
Manage the lighting of your home and regulate the home temperature, there is little wonder why this app is a very sought-after app among different households.
Why is The Vivint Smart Home App not Working?
There are a couple of reasons why the Vivint app might not be working on your phone. You might wake up someday and notice that the Vivint app isn’t following commands anymore. Below is a list of reasons why the Vivint app is not working.
- Bug Issues
If you use the Vivint app normally and you notice that the app has suddenly stopped working on your device, there is a pretty big chance it might be a result of some bug issue.
Bug issues are a pretty common thing for most people using different types of software, the Vivint app is no different.
It is pretty easy to know if your Vivint app is having bug issues. If you notice that the app is stopping or closing by itself, it will be a bug issue. Also, if you nice that the app is lagging, it might be a sign of bug issues.
- Bad Connection
A bad connection can also be another reason why your Vivint Smart Home app is not working. If the connections done for your home aren’t good enough, it would affect the ability of your app to function properly.
Also, smart home apps like Vivint depend on a good network connection. If you notice that the app isn’t obeying your commands as fast as it should, it is likely that the network connection for your device isn’t strong enough.
- App Congestion
This is another reason why the Vivint app might not be working. Just with every other normal app, if there are too many people on the app or if the server is congested, it will lead to the app lagging, or worse, not working at all.
Too much workload on the server will lead to the server not working.
Vivint Smart Home App not Working- How to Fix
There are different methods you can use to fix your Vivint Smart Home app. Below is a list of methods you should consider to get your app working back to normal.
- Try Logging Out
This is the quickest and easiest way to fix any bug issues relating to your Vivint smart home app. If you notice that the app is lagging, you can simply log out and try logging into the app after a couple of minutes.
This should fix whatever bug issues you might be experiencing. Also, it should help fix the problem of having too many people on the server as the server will be less congested when you try to log back in.
- Delete and Reinstall the App
This is another method you can use to fix the Vivint smart home app. If you notice that the app is not working or running on your device, you should probably delete the app on your phone.
It might be that the app is outdated and in need of an update. It might also be that the app is no longer compatible with your device. Once you delete and install a new Vivint app, your problem should be automatically fixed.
- Check the Connection
A good connection is one thing that will get your app working perfectly again. If you notice that your commands are not immediately being followed, it will be smart for you to check your network connection as a terrible network might be one of the reasons why our commands are slowly being followed.
Check your connection to ensure it is good. If it isn’t, you should probably change your network, or better still, use wifi instead as wifis work better than normal connections.
How Do I Get My Vivint App to Work?
Getting the Vivint app to work is a relatively easy thing if everything is in place. All you need to do is to download the app on your phone. After downloading the app, the next thing you should do is log in with your Vivint credentials. Once you log in, you can give commands through your app.
There are however different things that might make your app lag. If you notice that your Vivint app is not working, you can follow the steps listed below to get your app back to working perfectly
- Update your Vivint App
This is the first thing you can do if you notice that the Vivint app isn’t working for your phone. You should probably try updating the app as the current one you might be using might be obsolete.
By reinstalling and updating the app, the app should start working o your phone.
- Confirm the Date and Time
As little as this thing sounds, it could be one of the solutions to getting your app to work again. Since the Vivint smart home app is a security and comfort app, a slight difference in the time and date on your phone will stop the app from working as there will be a runtime error.
Check the time and date on your phone, and if the time and date are not correct, you should change them to the current one in your location. Once you do this, the app should begin running again when you open it.
- Delete the Cache File
This is another thing you can do to get your Vivint smart home app to work perfectly again. If thee are too many cache files being stored on your device, depending on the memory of your device, the smart home app might not work well on your device.
If your phone memory isn’t large, you can simply delete the cache files on the phone. Deleting the file will create enough space for the app on your device to run smoothly without lagging or closing by itself.
Why is My Vivint Smart Hub App not Responding?
The Vivint smart hub app might not work for several reasons, from network issues to glitches and a host of other things, below are reasons why your smart hub app isn’t responding
- Compatibility
When it comes to software like these, compatibility is a very important thing. If the Vivint smart hub app isn’t compatible with your phone, there is a pretty big chance it will not work or respond. You might even successfully install it but still have issues opening or running the app as it will keep crashing.
There are apps for android, windows, ios, and a lot more. Download the one that works with your phone as downloading another one might make the app not respond.
- Network Connection
Having a good internet connection is pretty important. If you do not have a pretty good internet connection, the chances of the app working perfectly for you are pretty low.
Check your network connection and if you notice that it is terrible or quite bad, you can simply change the network or use wifi. Also, check to ensure there is nothing interfacing or blocking the network. That is if you notice that your network is good but your commands are still not being followed.
- Security Issues
This is another reason why your Vivint smart hub app is not working. If you are having any account-related issues, you might not be able to give any commands on the app. Security is something the software company considers important.
If your IP or phone is flagged as insecure or if you keep trying different passwords to log in without being successful, your smart hub app might not work or respond to your command.
Why Can’t I Log Into my Vivint Account?
You do not have to panic if you notice that you are having issues logging into your Vivint account. Below are possible reasons why you cant log into your Vivint account
- Incorrect Email or Password
This is probably the main reason why you can’t log into your Vivint account. If you forgot your email or the password you use to register, you will not be able to log in successfully to your account.
You will have to click on forget password as a new password will be sent to your mail. You will also have to do verification to confirm.
- Access revoked
This is another reason why you might not be able to log into your Vivint account. If your access has been revoked by the admin, it becomes impossible for you to log in.
To be able to get a remote control, you will have to request access from the admin.
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Conclusion
There are different reasons for your Vivint Smart Home app not working. Also, solutions to the problems have been mentioned in this article. Checking your network connections and a host of other things are things you can do to solve the problem.
One major reason you might not get access to your account is if you try an incorrect password or if your access has been revoked. Simply request access or click on forgot password to gain access again. The Vivint smart home app is one app you will enjoy.
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